Technical Support
For those of you that have worked the helpdesk, you’ll appreciate this video. It is the perfect example of top notch technical support and if you watch close, the support technician never belittles the customer or makes him feel uncomfortable in any way.
At the bottom of this page is the tech support video and is in .wmv format - you’ll need Microsoft and IE to display this in most cases.
For more information on how helpdesk etiquette or how to effectively manage a help desk, simply visit this site on call center software; there, you’ll find a ton of resources such as outsourcing helpdesk operations, management techniques, automating a call center and much more!
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